As noted in Exploring house sales and the impact of EWS1 forms for building fire safety, I am a high rise block leaseholder with experience managing a residential block of 137 apartments. Through these experiences I’ve come to learn the challenges and opportunities to improve tenant and leaseholder experience – Read more…
Millions of home owners across the UK are affected by a cladding scandal – but how big is the impact and is it just the cost to remediate the work that is impacting leaseholders?
This post explains the challenges and looks at data insights that highlight the scale of the issues
COVID-19 presented many challenges when engaging service users. In this example we explore how I redesigned an NHS informational leaflet to increase community engagement and increase conversion for service usage.
Ben is an experienced healthcare professional working as a registered Learning Disability Nurse in the UK. He has an active voice in the community – both online and in local community groups. I’ve been working with Ben to create an online site for him to to share his learnings and Read more…
Below you’ll find a selection of activities, past and present, that I’m involved in that contribute to my personal and professional development inside and beyond the workplace. Each of these activities have helped me gain skills that have benefited my work experiences and progression and have given back to the Read more…
This post shares a product concept I drafted to showcase my product and user oriented approach to solving business problems. At the end of the post you can see my output – which I shared with a hiring manager for a role I was subsequently offered back in 2019.
Discover how authenticity, learning and passion have led to a successful career in back office Banking; and how confidence and people have contributed to my retention, and ultimately led to me turning the page on the next chapter of my career.
This post is to illustrate the CIRCLES product design framework. It is applied to a space optimisation problem I encountered at the block where I live. Expand each step of the CIRCLES mnemonic in this post to read how the example unfolds and the solutions it leads us towards.