Senior Product Manager
CBRE, London, UK
Apr 2019 - Date (1yr+)
CBRE is an American commercial real estate services and investment firm with over 100,000 employees across 100+ countries. Commercial real estate is one of the last major industries to be disrupted by technology and has seen significant investment from PropTech companies over the last 2 years. I was recruited at a pivotal point in CBRE’s Digital & Technology transformation from being a project and technology enablement team to becoming a Product and Design led technology organisation.
Joining CBRE’s UK Product Enablement team I’ve managed 3 products at different phases of their lifecycle. In 2020 I took on a new focus leading CBRE UK’s digital data strategy and aligning this with the global organisation. Within this role I am cataloguing the UK businesses internal and external data, defining and advising digital transformation strategies, and in the initial stages of discovering, defining and validating an external data product for use across EMEA. In parallel I am conducting product discovery and defining product strategy for data visualisation tools across CBRE EMEA.
Deutsche Bank, London, UK
Sept 2008 - Apr 2019 (10yr 8mo)
Deutsche Bank is a leading global investment and retail bank with more than 78,000 employees in 70+ countries. Joining Deutsche Bank in the midst of the 2008 financial crisis I spent my first 5 years working in the infrastructure technology engineering teams building Platform as a Service products for internal technology teams. Roles included:
- Using Linux and Perl to develop the Bank’s global web hosting platform
- Defining and rolling out audit driven change management and software development processes for 17 engineering teams and 80+ engineers
- Business analysis and user experience design for an internal green field infrastructure self-service automation portal
In the second half of my time at Deutsche Bank I moved into the End User Technology team – which defined, delivered and supported the Bank’s end user IT needs for all 100,000 colleagues and 130,000 end point devices (at the time). My first role focused on improving end user and business engagement of the product portfolio globally across the Bank. As part of this we had to define business personas and align end user technology products to identified use-cases. I led End User marketing and communication work streams and was a key member when developing a global technology product management framework for the Bank. Alongside this I built a prototype product for an internal cloud based translation service to address data leakage concerns.
During my final 3 years I took ownership and product management for the Bank’s IT self-help portal. I defined, managed the build and rolled out a new portal underpinned by ServiceNow IT Service Management platform. Identifying root causes of user issues I expanded the portal’s self-help capabilities to include a product catalogue, request and automated fulfilment. The portal was the shop front for 60 end user products and 120 different variants and became the Bank’s strategic solution to reduce technology product costs and improve the experience of learning, requesting, managing and getting help with IT. I increased monthly usage from 25,000 to 60,000 active users who totalled over 1,000,000 monthly page views. Success wasn’t defined by page views – but rather the cost of providing IT products, the number of issues resolved without manual intervention, time to resolve issues and user satisfaction with the IT portfolio.
IBM, Winchester, UK
Jul 2015 - Jun 2006 (1yr)
12 month industrial placement as part of my integrated 5 year masters degree