Ben is an experienced healthcare professional working as a registered Learning Disability Nurse in the UK. He has an active voice in the community – both online and in local community groups. I’ve been working with Ben to create an online site for him to to share his learnings and experiences and to promote his nursing discipline and passion to a wider audience. This site started as a clone of my own site, and slowly over time we are modifying the format and content as we personalise it to his own goals and personality. Check out his site http://ldnurseben.co.uk to learn more.
COVID-19 presented many challenges when engaging service users. In this example we explore how I redesigned an NHS informational leaflet to increase community engagement and increase conversion for service usage.