Visionary, creative tech geek with a passion for user experience, analytics, collaboration and cognitive diversity. One of those unusual techies who can apply in-depth technical knowledge to a task, with the ability to communicate it to different audiences. I compare my current job role to that of Q in 007: except less explosive, not as famous and in Banking not public sector. Within it I’m responsible for evaluating and adapting new user technology and communicating these to users across the whole organisation. I am the product owner for the Bank's technology catalogue, request, self-service support and automation portal and drive strategy, execution and engagement.
Seeking to develop my career towards my creative, strategic and people side. Ideal opportunities would be senior Product Manager/Owner roles with a focus on my core strengths, in an agile environment, and applying products and technologies to transform businesses and aid productivity with customers. I’m particularly interested in Digital Retail Banking with a lot of ideas on how the industry can transform how people interact responsibly with money.
I'm a strong believer in diversity of thought to enable innovation and improve products and processes; and in creating an inclusive environment where everyone can bring their best selves to work and contribute their full potential. Throughout my career I've been an active diversity champion - which extends to representing companies on the topic, coaching and mentoring colleagues on LGBT+ inclusion, whilst sharing my story via blogging and external speaking.
I love design - particularly product design, digital design and architecture - and draw on these in my day job. You can explore examples of my influences at www.darrenbeaumont.co.uk
Twitter: @dazb223
The End User organisation drives the Bank’s product strategy and roadmap for all 100,000+ end users’ work environment and collaboration needs. Technologies in this portfolio include desktops, mobile, remote access, voice, unified communication and social tools and platforms. The team drives the Bank's Digital Workplace transformation programme whilst focusing on automation and simplification of processes to drive cost efficiencies for the Bank.
Within this domain, I own and product manage the Bank’s technology catalogue, request and self-help portal – a strategic tool aligned to the Bank’s investment in self-service, telemetry and automation delivered through my product. Accessed by 100,000+ users, over 2 years I’ve doubled usage – averaging 39,000 unique visitors/month with 1,000,000+ monthly page hits. This product is key to the Bank’s Product Management framework and Service Desk contact reduction programme.
Activities within this role include:
– Defining strategy and delivering full product lifecycle
– Defined, built and migrated users to a new portal product built using microservice architecture on ServiceNow
– Owning and managing product backlog with user experience and process improvements balanced with removing portal technical debt and adding features
– Defining MIS and tracking product usage
– Defining product management framework and catalogue for the End User technology portfolio
– Created a minimum viable product for an internal cloud-based translation service
– Leading bank wide business communication initiatives and designing End User engagement guidelines and best practices, including: annual portfolio product surveys; portfolio strategy documents; change communications
Key skills include: Solution Architecture; Problem solving; Problem management; Product Management; User Experience design; Data mining and analytics; Agile; Jira; IT Security; AI; Gamification; Internationalisation; Chat bots
Corporate Title: Vice President
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